(the "Website") and the purchase of any products ("Products") made available through the Website, operated by Sajaawwat ("Company", "we", "our", or "us").
By accessing, browsing, or using this Website, or placing an order through the Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, please do not access or use our Website.

1. General Information

Sajaawwat is a soft furnishings brand offering curated collections of home décor including but not limited to cushions, table runners, curtains, quilts, bed linen, and other fabric-based décor products.
Our products are handcrafted or manufactured with care and dispatched from our registered location in Bangalore, Karnataka.
All transactions are governed under Indian Law.

2. Eligibility
To use this Website and make purchases, you must:

Be at least 18 years of age.
Possess a valid credit/debit card, UPI account, or bank account for making payments.
Use the Website for personal and non-commercial purposes only.

3. Product Information

All products are described as accurately as possible. However, due to lighting, screen resolution, and photography conditions, there may be slight variations in color, texture, or detailing.
Minor inconsistencies in fabric, color, or print are not considered defects, especially in hand-crafted or hand-blocked items.
We recommend reading the product descriptions carefully before purchasing.

4. Pricing and Payments

All prices displayed on the Website are in INR (₹) and inclusive of applicable GST unless otherwise mentioned.
Sajaawwat reserves the right to change pricing, product availability, and promotions at any time without prior notice.
Payments can be made via secure payment gateways integrated on the Website (credit/debit card, UPI, wallets, net banking).
Orders will be processed only after successful payment confirmation.

5. Order Processing

Upon placing an order, you will receive an order confirmation email with a summary of your order.
Orders are typically processed within 2–4 working days (Monday–Friday, excluding public holidays).
Processing time may vary during peak seasons, festive periods, or promotional campaigns.

6. Shipping and Delivery

We currently offer PAN India shipping from our warehouse in Bangalore.
Estimated delivery timelines will be provided at checkout or in the shipping confirmation email. Standard delivery typically takes 0 to 7 business days, depending on the location.
Delivery charges, if applicable, will be mentioned at checkout.
We are not responsible for delays caused by courier services, weather, natural disasters, or unforeseen circumstances.
Customers are required to provide accurate delivery details. In case of incorrect addresses or failed deliveries due to customer error, re-delivery charges may apply.

7. Returns and Refund Policy
We strive for 100% satisfaction, but in case of genuine concerns, we offer returns and refunds under the following terms:
7.1 Return Eligibility
Returns are only accepted if:

The product received is damaged upon delivery.
An incorrect product has been delivered.

7.2 Return Procedure

Notify us via email at support@sajaawwat.com within 48 hours of delivery, with clear photographs of the product, invoice, and outer packaging.
Our team will assess the issue and respond within 2–4 business days with further instructions.
The item must be unused, unwashed, and in original packaging with tags intact.

7.3 Non-Returnable Items
We do not accept returns for:

Products ordered in error by the customer.
Items damaged due to misuse, improper handling, or washing.
Customized, made-to-order, or monogrammed pieces.

7.4 Refunds

Refunds will be processed only after the returned product passes our quality check.
Refunds will be made to the original mode of payment and may take 7–10 business days to reflect in your account.

8. Cancellations

Orders once placed cannot be cancelled or modified after processing has begun.
In the rare event of us being unable to process your order, we will initiate a full refund.

9. Intellectual Property
All content on the Website including designs, text, graphics, logos, images, and product photography are the intellectual property of Sajaawwat. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

10. Privacy
Our use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms. By using our Website, you consent to the collection and use of your information in accordance with our Privacy Policy.

11. Limitation of Liability
Sajaawwat shall not be liable for any:

Indirect, incidental, or consequential damages;
Loss of data, profits, or goodwill;
Inaccuracies in product descriptions or color representation due to user device/display differences;
Delays or failures due to circumstances beyond our control.

12. Force Majeure
We shall not be held liable for failure to perform or delay in performance due to reasons beyond our control, including but not limited to natural calamities, acts of God, governmental actions, labor strikes, supply chain disruptions, or technical failures.

13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the Website after such modifications constitutes your acceptance of the updated Terms.

14. Governing Law and Jurisdiction
These Terms and any dispute arising out of or related to the Website or purchases made through it shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

Sajaawwat is a soft furnishings brand offering curated collections of home décor including but not limited to cushions, table runners, curtains, quilts, bed linen, and other fabric-based décor products.

Our products are handcrafted or manufactured with care and dispatched from our registered location in Bangalore, Karnataka.

All transactions are governed under Indian Law.

2. Eligibility To use this Website and make purchases, you must:

Be at least 18 years of age.

Possess a valid credit/debit card, UPI account, or bank account for making payments.

Use the Website for personal and non-commercial purposes only.

3. Product Information

All products are described as accurately as possible. However, due to lighting, screen resolution, and photography conditions, there may be slight variations in color, texture, or detailing.

Minor inconsistencies in fabric, color, or print are not considered defects, especially in hand-crafted or hand-blocked items.

We recommend reading the product descriptions carefully before purchasing.

4. Pricing and Payments

All prices displayed on the Website are in INR (₹) and inclusive of applicable GST unless otherwise mentioned.

Sajaawwat reserves the right to change pricing, product availability, and promotions at any time without prior notice.

Payments can be made via secure payment gateways integrated on the Website (credit/debit card, UPI, wallets, net banking).

Orders will be processed only after successful payment confirmation.

5. Order Processing

Upon placing an order, you will receive an order confirmation email with a summary of your order.

Orders are typically processed within 2–4 working days (Monday–Friday, excluding public holidays).

Processing time may vary during peak seasons, festive periods, or promotional campaigns.

6. Shipping and Delivery

We currently offer PAN India shipping from our warehouse in Bangalore.

Estimated delivery timelines will be provided at checkout or in the shipping confirmation email. Standard delivery typically takes 0 to 7 business days, depending on the location.

Delivery charges, if applicable, will be mentioned at checkout.

We are not responsible for delays caused by courier services, weather, natural disasters, or unforeseen circumstances.

Customers are required to provide accurate delivery details. In case of incorrect addresses or failed deliveries due to customer error, re-delivery charges may apply.

7. Returns and Refund Policy We strive for 100% satisfaction, but in case of genuine concerns, we offer returns and refunds under the following terms: 7.1 Return Eligibility Returns are only accepted if:

The product received is damaged upon delivery.

An incorrect product has been delivered.

7.2 Return Procedure

Notify us via email at support@sajaawwat.com within 48 hours of delivery, with clear photographs of the product, invoice, and outer packaging.

Our team will assess the issue and respond within 2–4 business days with further instructions.

The item must be unused, unwashed, and in original packaging with tags intact.

7.3 Non-Returnable Items We do not accept returns for:

Products ordered in error by the customer.

Items damaged due to misuse, improper handling, or washing.

Customized, made-to-order, or monogrammed pieces.

7.4 Refunds

Refunds will be processed only after the returned product passes our quality check.

Refunds will be made to the original mode of payment and may take 7–10 business days to reflect in your account.

8. Cancellations

Orders once placed cannot be cancelled or modified after processing has begun.

In the rare event of us being unable to process your order, we will initiate a full refund.

Indirect, incidental, or consequential damages;

Loss of data, profits, or goodwill;

Inaccuracies in product descriptions or color representation due to user device/display differences;

Delays or failures due to circumstances beyond our control.

2. Eligibility
To use this Website and make purchases, you must:

7. Returns and Refund Policy
We strive for 100% satisfaction, but in case of genuine concerns, we offer returns and refunds under the following terms:
7.1 Return Eligibility
Returns are only accepted if:

7.3 Non-Returnable Items
We do not accept returns for: